This Policy applies to Hot Shots VIP Site/ App platforms including without limitation www.hotshots.vip (https://www.hotshots.vip) and other related Site/s or App/s, mobile applications and other online features each a “Site/s or App/s”. We have provided extensive information for you to view the packages before choosing to subscribe to us. If you have any questions or reservations, please contact us at [email protected] prior to subscribing to our services.
We, being the service providers for contents available through only APP, where you are expected to view packages of your choice after being paid for subscription or Rental; unfortunately, all fees to Hot Shots VIP for such services are NON-REFUNDABLE.
However, in a case where a transaction has been completed by you on the Site, and money has been charged to your card or bank account but a Subscription has not delivered within 1 hours of your completion of the transaction then you may inform us by sending us an email on [email protected] and your account will be activate in 24 hours and if not then in such a scenario you will be entitled to a full refund. We request you to include in the email the following details – the mobile number or email id from which registration has been made and Order Number. We shall investigate the incident and if it is found that money was indeed charged to your card or bank account without delivery of the subscription then either your subscription will be activated or you will be refunded the money within 7-14 working days from the date of the receipt of your email.
PLEASE READ AND MAKE SURE YOU FULLY UNDERSTAND OUR REFUND POLICY PRIOR TO MAKING A PAYMENT.